What Empavision does,and where each part stands

Start with a support case. Keep your existing marketplace tools. Every card below is a screen that exists today. Where a part needs something outside Empavision, the card says so.

Three lanes

Customer service, disputes and money, provider checks

The work an operations team does, with the honest status of each lane and numbers from real marketplaces. Names are left out; the numbers are not rounded.

The Empavision chat answering “What are my most expensive listings?” with a table, a written answer and an Export CSV button.

Customer service

Live

Paste a member’s email or ask in plain words. The agent reads your marketplace and Stripe together, finds the cause and proposes the fix.

149expired members found when an operator asked for “a list of expired homeowners”, answered from Stripe and the marketplace together, with a list to export.
602members were stuck at the same renewal dead end behind one support ticket. The cause was traced, fixed and checked with a recorded test before it went live.

Proposed fixes run only after the operator approves them.

A recommended plan in a support case after approval: one transaction moved to its next step, marked “Cannot be undone” and “Applied”.

Disputes and money

Partial

From a support case, the agent can move a transaction to its next step, refund a payment or cancel a subscription, each one waiting for your approval.

2×checks against the marketplace’s live transaction process before a real transaction was moved from a support case: once when proposed, again at approval. The refund was checked against the Stripe ledger.

Refunds, cancellations and transaction steps work today. Handling a full dispute from start to finish is not built yet.

The Operations screen in Empavision, with actions such as approving or rejecting provider documents and a searchable member list.

Provider checks

Starting

Where this lane starts: every message and listing is checked for members trying to take the deal off your marketplace.

5 of 5marketplaces we scanned back through their whole history had contact-exchange attempts, from 20 to 301 each.
24of them, on one marketplace, were payment details sent in messages: payment links and bank account numbers.

Detection and alerts are live. An agent that verifies providers is not built yet.

The operator’s desk

What every connected marketplace gets

Nothing here needs a change to your marketplace code. Connect, and these screens fill with your data.

AI Copilot

Live

Ask in plain words: top sellers, revenue, expired members, listings with no price. Answers come from your mirrored data with a table and a CSV export. Guided checks, like the listing health check, run the same way.

A support case report in Empavision: the answer to the operator’s question, then a two-step plan where each change waits for “Review & apply”.

Support cases

Live

Paste a member’s request exactly as you received it, screenshots included. The investigator reads the accounts, transactions, messages and Stripe records involved, writes the answer and a plan. Each step waits for your approval.

Operations

Live

Approve or reject, moderate in bulk, and run the actions discovered in your marketplace’s own data. Every change writes a receipt with the previous value; field changes undo in one click. Refunds, transaction steps and sent emails say “cannot be undone” before you click.

Dashboard

Live

Opens with what needs attention: listings awaiting approval, drafts that went stale, a drop in transaction value against the previous 30 days. Counts for users, listings, transactions, reviews and messages, and the last sync.

Reports and data lists

Live

Users, listings and transactions as sortable grids with CSV and Excel export. Membership and subscription reports with monthly sub-totals.

Listing Forge

Live

Bulk-create listings from a CSV, from a template built on your own listing fields, or from sellers’ websites. AI fills missing fields and improves descriptions; you review before anything is published.

Automations

Live

Rule templates such as a reminder to providers whose published listing has not been updated in 30 days. Dry run, test run, execution history, cancel.

Email activity and templates

Live

Every email sent through Empavision, with the exact content, sender and delivery status, viewable per email. Templates you edit per marketplace.

Built for Sharetribe

On top of the desk: growth, retention, compliance

Some of these reach your buyers on the storefront, which takes a small install in your Sharetribe template. Others read Stripe or Google Search Console. Each card says what it needs.

Search by meaning

Live

Your catalog indexed so a query with no keyword in common still finds the right listings. Inside Empavision for you; on the storefront for buyers.

The storefront part needs the template extension.

Saved search alerts

Live

Buyers save a search; when a matching listing appears they get an email. You see which demand has no supply yet.

Needs the template extension (searches are captured on the storefront).

Listing badges

Live

View counts and price-drop markers computed from real activity and shown on the storefront’s listing cards. Thresholds set per marketplace; the automatic markers stay off until you turn them on.

Needs the template extension.

Affiliate program

Live

Apply, approve, track, pay out: referral links per partner, commission rates, downloadable creatives, a payouts ledger.

Needs the template extension.

Renewal notices

Live

The advance notice before a yearly charge, with the amount, the date and a cancellation link, sent at the lead time you set and logged with delivery proof per email. Built for the UK DMCC Act 2024.

Needs Stripe connected.

Subscription consistency

Live

Finds members whose Stripe subscription and marketplace record disagree, and proposes the fix for your approval.

Needs Stripe connected.

Diagnose

Live

Funnel, payability (who cannot get paid and why) and search visibility, each with a prescription on the dashboard when there is something to fix.

Search visibility needs Google Search Console connected.

Lifecycle campaigns

Live

Member segments (new, quiet, lapsed) feed email sequences. Every sequence starts switched off and in dry run; you switch it on per segment.

Contact-exchange detection

Partial

Messages and listings scanned for attempts to take the deal off your marketplace: phone numbers, emails, payment links, bank details. Flags per member on a screen of their own.

The warning shown to a member before sending needs the template extension. An agent that verifies providers is not built.

Stored translations

Live

Listing and page text translated with DeepL and cached, so a translation is paid for once. You see coverage and can override any string.

Needs the template extension.

Listing alerts

Live

Be told when listings change, in the app and by email.

What is not here

Empavision does not do automatic SEO rewriting of listings, revenue forecasting, churn scoring, upsell detection, listing success prediction, demand–supply gap analysis. If one of those matters for your marketplace, tell us.

See it on your own marketplace

Connect your Sharetribe marketplace. Free during the founding operator program, no credit card. Trace the accounts, transactions and history behind a customer complaint. Review the evidence before approving a change.

Start free Try a support case What it costs